Terms of service

These Terms of Service apply to purchases made through the House of Cullen website.

The website and House of Cullen are operated by Fomo Models & Creative Ltd, trading as House of Cullen (“House of Cullen”, “we”, “us” or “our”), a company registered in England and Wales under company number 12459536.

Registered office:
Sterling Partners Limited
Unit 14, 7 Wenlock Road
London, England
N1 7SL

Customer service: annabel@houseofcullen.co.uk
VAT number: 415 2680 12

By placing an order through our website, you agree to these Terms of Service.

1. Our Products

House of Cullen sells a mixture of new, preloved and other individually sourced clothing, accessories and lifestyle items.

We aim to describe and photograph our products as accurately as reasonably possible.

Preloved items may show signs of previous wear, age or use. Where we are aware of material marks, wear, repairs or other notable features, we will aim to identify these in the product description and/or photographs.

Any characteristics or defects clearly disclosed before purchase form part of the description of the item and are not, by themselves, considered faults.

Because screens, lighting and photography can vary, colours may appear slightly different in person. Any measurements provided are approximate.

2. Prices and Payment

All prices are shown in pounds sterling (GBP) and are inclusive of VAT where applicable.

The total price of your order, including any applicable delivery charges, will be shown at checkout before you place your order.

Payment must be made using one of the payment methods offered at checkout.

Submitting an order does not necessarily mean that we have accepted it. Your order is accepted when we confirm our acceptance of it.

If we cannot accept your order — for example, because an item has already sold, is unavailable, has been incorrectly priced or cannot be delivered to the address provided — we will notify you and refund any payment already taken.

3. One-Off and Preloved Stock

Many House of Cullen items, particularly preloved pieces, are one-off or available in very limited quantities.

Adding an item to your basket does not reserve it.

All products remain subject to availability until your order has been accepted.

4. Delivery

At launch, we deliver to addresses within the United Kingdom only.

The applicable delivery charge will be clearly displayed at checkout before you place your order.

Unless a different delivery period has been agreed with you, we will deliver your goods without undue delay and within the period required by applicable consumer law.

Delivery dates and times shown on our website are estimates unless we expressly agree a fixed delivery date with you.

You are responsible for ensuring that the delivery address supplied at checkout is complete and accurate.

Risk in the goods passes to you when the goods are delivered to you or to a person identified by you to take possession of them.

5. Cancellation and Change-of-Mind Returns

If you are a consumer purchasing online, you will generally have the legal right to cancel your contract without giving a reason within 14 days after the day on which you, or a person nominated by you, receives the goods.

To exercise this right, you must clearly tell us that you wish to cancel within the 14-day cancellation period.

You can contact us at:

annabel@houseofcullen.co.uk

After notifying us that you wish to cancel, you must send the goods back without undue delay and no later than 14 days after notifying us.

Returns should be sent to:

House of Cullen
180 High St
Deal
CT14 6BQ
United Kingdom

Unless the goods are faulty, not as described, or we have agreed otherwise, you are responsible for the direct cost of returning the goods.

You may inspect an item in the same way you reasonably could in a shop. We may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

6. Refunds

Where the statutory cancellation right applies, we will refund the price paid for the returned goods together with the cost of our least expensive standard delivery option.

If you selected a more expensive or express delivery method, the additional delivery cost will not be refunded.

Refunds will normally be made using the same payment method used for the original transaction, subject to applicable law.

Please see our separate Returns & Refunds Policy for further information.

7. Exceptions to Cancellation Rights

The statutory right to cancel does not apply in certain circumstances prescribed by law.

This may include, where relevant:

goods made to your specifications or clearly personalised; and
sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

We will only rely on an exception where it legally applies to the particular item.

8. Faulty or Misdescribed Goods

Nothing in these Terms affects your statutory rights.

Goods must be as described, fit for purpose and of satisfactory quality, taking account of relevant circumstances, including whether an item is sold as preloved and any condition or defect clearly disclosed before purchase.

If an item is faulty, not as described or otherwise does not conform to your statutory rights, please contact us as soon as possible at annabel@houseofcullen.co.uk.

We will deal with the matter in accordance with applicable consumer law.

9. Promotions, Discount Codes and Sale Items

Promotions and discount codes may be subject to their own terms, including validity periods, minimum spends, eligible products and other exclusions.

Unless otherwise stated, only one promotion or discount code may be used per order.

Reduced or sale pricing does not remove your statutory consumer rights.

Where a specific defect or condition issue has been clearly disclosed and the price reflects that issue, the disclosed issue forms part of the product description.

10. Website Information and Availability

We may update our website, product information, prices and availability from time to time.

We reserve the right to correct obvious errors, including pricing or product-information errors.

We do not guarantee that every product displayed on the website will remain available.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

11. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

This does not affect any rights you have under applicable consumer law.

12. Complaints

If you have a complaint about an order, product or our service, please contact us and we will try to resolve the matter promptly.

Email: annabel@houseofcullen.co.uk

13. Privacy

Your use of our website and any personal information you provide to us is also subject to our Privacy Policy.

Our website may use cookies and similar technologies as described in our cookie information and privacy controls.

14. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory protections and rights to bring proceedings available to you under applicable consumer law.

15. Contact Information

House of Cullen is operated by:

Fomo Models & Creative Ltd t/a House of Cullen
Company number: 12459536
VAT number: 415 2680 12